Frequently Asked Questions

I've unzipped a module and clicked the Launch_Story.exe file (launch.htm for older modules), but the module content does not display.

Some security software (e.g., pop-up blockers) may prevent the module from running because they open in a separate browser window. Pop-up blockers should be disabled before running the module.

To do this on Internet Explorer:

  • Click 'Tools' on your browser toolbar.
  • Click 'Internet Options.'
  • Click the 'Security' tab
  • Ensure the 'Internet' icon is selected
  • Click 'Custom Level.'
  • Scroll down to 'Miscellaneous'.
  • Under 'Allow script-initiated windows without size or position constraints', select the 'Enable' radio button.

To do this on Microsoft EDGE:

  • At the top-right, click 'Settings and more' and click 'Settings'.
  • Scroll down to 'Advanced settings' and click 'View advanced settings'.
  • Switch 'Block pop-ups' to 'Off'.

To do this on Google Chrome:

  • At the top-right, click 'Customize and control Google Chrome' (⋮) and select 'Settings'.
  • At the bottom of the page, click 'Advanced'.
  • Under 'Privacy and security', click 'Site Settings'.
  • Under 'Permissions', click 'Pop-ups and redirects'.
  • At the top, switch the setting to 'Allowed'.

back to top

Need help?

Learn more

Comprehensive website

Stay connected